As Senior Customer Success Manager you play a key role in shaping customer success and satisfaction. With your technical experience in M365 you will guide our customers throughout their journey with Rencore; from supporting Sales during pre-sales, onboarding new customers, developing and maintaining excellent relationships and ensuring they achieve their desired outcomes, to renewals and upselling. You will act as the voice of the customer and work collaboratively with our Support, Sales, Product and Marketing teams to deliver a seamless experience.

Responsibilities

• Deliver a consistent world-class customer experience
• Maintain strong relationships to increase adoption, loyalty and satisfaction
• Collaborate with the Sales Team to engage with potential customers, assist with their first experience with our product and highlight product benefits
• Onboard new customers and ensure that they are set up for success and achieve their desired outcomes through product overviews and training session
• Drive usage and advise on product updates and best practices
• Provide technical guidance and recommendation
• Proactively identify, address and manage customer issues
• Provide high-level technical and product support to resolve technical matters
• Act as the voice of the customer
• Prioritize customer feedback with the Product team and contribute to the product roadmap
• Build customer testimonials and referrals
• Increase renewal rates, reduce churn, and identify upselling and expansion opportunities
• Ensure data quality in our CRM (HubSpot)

Our ideal candidate

• Will convey to us in a cover letter the value they bring to our team
• Has a minimum of 4 years of experience as a Customer Success Manager or in a similar customer-facing role
• Experience with managing M365; Microsoft certification is a plus
• Has excellent verbal and written German and English communication skills. Other language skills are a plus
• Is willing to learn and adapt in a fast-paced technical environment
• Feels confident in an environment of hands-on operations as well as creative thinking
• Is a true team player
• Demonstrates a “going the extra mile” mindset with a customer centric approach. Has empathy and the ability to understand and meet the customer’s needs
• Is highly organized, self-driven and able to multi-task
• Able to establish and cultivate positive connections with customers and colleagues
• Can address, communicate and resolve disagreements effectively

Rencore offers

• Exciting job, motivated team, space for ideas and innovations
• Opportunity to continuously learn new things and develop yourself personally and professionally
• Hybrid working environment when you live in Munich, remote working environment outside greater Munich area
• Modern central office with large rooftop terrace
• Work life balance
• Unlimited vacation and you get a paid day off on your birthday
• Possibility of workation
• We take care of your well-being with various offers
• Choice of your company laptop Windows or Apple
• You are part of a first-class international and distributed team (business language English)
• Competitive Compensation

You will work with an international, dedicated and passionate team committed to driving our company mission. This is a great opportunity to be a part of Rencore's exciting growth journey.

Rencore is an Equal Opportunity Employer committed to a diverse and inclusive workspace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

If you want to make an impact, embrace change, thrive on the challenges of scaling a startup, this position could be for you. Apply now!

Rencore is a B2B software company providing award-winning solutions essential for staying in control of Microsoft 365 cloud collaboration, AI, and No-Code/Low-Code technologies. Our customers rely on our tools to automate and speed up their everyday management, governance, risk-prevention and cost-control challenges, creating a more productive, secure and cost-efficient digital workplace.
We believe in non-hierarchical structures, empowerment and open communication. Our Team of 40 highly dedicated and motivated team members (internally called Team Awesome) do everything to enable us to enter Mach 1 speed. We are a diverse workforce working out of 6 countries, where collaboration and communication are paramount. Our people enjoy a good laugh, Bavarian pretzels and strive to win.

OUR MISSION

We at Rencore firmly believe that governance can be fun! That's why we develop industry-leading tools that empower our customers to run their digital workplace confidently and responsibly.