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(Senior) Customer Success Manager (f/m/d)



Customer Service, Sales & Business Development
Munich, Germany
Posted on Tuesday, September 12, 2023
Your Mission
As a (Senior) Customer Success Manager, you will work closely with our customers in order to ensure a stellar customer experience. You will work hand in hand with our Product and Sales teams to implement scalable solutions that meet the needs of our customers.
Your Responsibilities
  • You will be driving the long-term satisfaction and retention of customers
  • You will represent our customers’ concerns internally and ensure that their voice is always heard
  • You will become an expert in sustainability and real estate, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonization
  • You will familiarize yourself intensively with our solution and partner with internal teams including Product and Sales
Your Profile
  • You have proven experience in managing customer relationships within a rapidly-growing B2B software company or from consulting
  • You are very structured and appreciated for your strong communication skills as well as professionalism towards customers
  • You speak fluent German
  • You are driven, think on your feet, and thrive in a fast-paced, challenging environment
  • You are excited about solving climate change and eager to contribute on a high scale
Bonus points:
  • You have a track record of exceeding customer retention goals in a high growth setting
  • You have prior experience working with clients in the real estate industry
Why Predium?
  • Be a part of our diverse and highly motivated team, and contribute to an outstanding company culture
  • Flexibility to work from home or our office in the heart of Munich
  • Competitive compensation and benefit packages: 30 vacation days & workation opportunity, Wellpass membership, free snacks and drinks in our office, and more
  • State-of-the-art equipment and digital tools for hassle-free workflows
  • Regular company & team events
  • And much more ...
About us
At Predium, we're on a mission to fight climate change by reducing building emissions. We develop cutting-edge solutions for sustainable and profitable real estate management, and are always on the lookout for self-starters who share our passion for making a positive impact.