As a (Senior) Customer Success Manager, you will work closely with our customers in order to ensure a stellar customer experience. You will work hand in hand with our Product and Sales teams to implement scalable solutions that meet the needs of our customers.

• You will be driving the long-term satisfaction and retention of customers
• You will represent our customers’ concerns internally and ensure that their voice is always heard
• You will become an expert in sustainability and real estate, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonization
• You will familiarize yourself intensively with our solution and partner with internal teams including Product and Sales

• You have proven experience in managing customer relationships within a rapidly-growing B2B software company or from consulting
• You are very structured and appreciated for your strong communication skills as well as professionalism towards customers
• You speak fluent German
• You are driven, think on your feet, and thrive in a fast-paced, challenging environment
• You are excited about solving climate change and eager to contribute on a high scale

Bonus points:

• You have a track record of exceeding customer retention goals in a high growth setting
• You have prior experience working with clients in the real estate industry

• Be a part of our diverse and highly motivated team, and contribute to an outstanding company culture
• Flexibility to work from home or our office in the heart of Munich
• Competitive compensation and benefit packages: 30 vacation days & workation opportunity, Wellpass membership, free snacks and drinks in our office, and more
• State-of-the-art equipment and digital tools for hassle-free workflows
• Regular company & team events
• And much more ...

At Predium, we're on a mission to fight climate change by reducing building emissions. We develop cutting-edge solutions for sustainable and profitable real estate management, and are always on the lookout for self-starters who share our passion for making a positive impact.