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Senior Solution Architect - Commercial and Services

Lilium

Lilium

IT
Munich, Germany
Posted on Thursday, January 25, 2024

A career at Lilium is for those who want to do something extraordinary. We take pride in pushing the boundaries of engineering, technology and customer experience.

As part of a team, you will tackle challenges and deliver something that has never been done before. By joining Lilium you will have the opportunity to work with a world-class entrepreneurial team of more than 800 people who are as passionate about changing the world as you are.

You will always act with safety and integrity in mind and embody our core behaviors of efficient and positive collaboration, ownership of time, continuous improvements and, ultimately delivering results.

We thrive on diversity and creating an inclusive culture, with more than 50 nationalities currently working hard to bring our vision of a sustainable world to life.

Job Title: Senior Solutions Architect - Sales and Services

Job Overview: As a Senior Solutions Architect specializing in Sales and Services, you will lead the design and implementation of technology solutions that optimize sales processes and enhance customer service experiences. This role requires a strategic thinker with a deep understanding of sales and service workflows, strong technical expertise, and the ability to translate business requirements into scalable and efficient technology solutions.

Responsibilities:

  1. Requirements Analysis:
  • Collaborate with business stakeholders, sales teams, and customer service representatives to understand their functional and technical requirements.
  • Conduct thorough analysis of existing systems and processes to identify improvement opportunities.
  1. Solution Design:
  • Design end-to-end solutions that align with business goals, incorporating technologies such as Customer Relationship Management (CRM) systems, Aircraft Health Management systems (AHM), sales automation tools, and service platforms.
  • Ensure scalability, flexibility, and adherence to best practices in solution design.
  1. System Integration:
  • Define and oversee the integration of sales and service solutions with other business systems, ensuring seamless data flow and interoperability.
  • Work closely with IT teams to implement and test integrations.
  1. Technology Stack Selection:
  • Evaluate and recommend technologies, tools, and platforms that align with the organization's sales and service objectives.
  • Stay informed about emerging trends and advancements in sales and service technologies.
  1. Prototyping and Proof of Concept:
  • Develop prototypes and conduct proof of concept exercises to validate the feasibility and effectiveness of proposed solutions.
  • Iterate designs based on feedback and testing results.
  1. Collaboration with Development Teams:
  • Collaborate with software developers, engineers, and other technical teams to ensure the accurate and timely implementation of the proposed solutions.
  • Provide technical guidance and oversight during the development process.
  1. Quality Assurance:
  • Develop and implement testing strategies to ensure the reliability, performance, and security of sales and service solutions.
  • Collaborate with quality assurance teams to conduct thorough testing and resolve issues.
  1. Documentation:
  • Create comprehensive documentation for solution architectures, including design specifications, integration plans, and configuration details.
  • Provide training and support materials for end-users and technical teams.

Qualifications:

  • Bachelor’s or advanced degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Solutions Architect, with a focus on sales and service solutions.
  • Deep understanding of CRM systems, sales automation tools, and service platforms.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation abilities.
  • Experience with system integration and data flow optimization.
  • Knowledge of industry regulations and compliance standards.
  • Familiarity with Agile development methodologies.

Join our innovative team and contribute to the transformation of sales and service processes through the strategic design and implementation of technology solutions. Drive efficiency, enhance customer experiences, and play a key role in shaping the technological landscape of our sales and services domain.

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Want to know more? Then view our 'Why join Lilium' page!

Life at Lilium:

The wellbeing of our employees is a high priority. In our HQ we have many initiatives such as free healthy food and drinks, free in-house gym and health days. In remote offices we offer online opportunities to stay connected and develop yourself as well including our culture club, learning terminal, Employee Assistance Program and many more.

Lilium is an equal opportunity employer and welcomes applications from all qualified individuals regardless of ethnicity, sex, disability, religion/belief, sexual orientation or age.