Shop Employee (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

To strengthen our team in Estonia, we are looking for a motivated and driven Shop Employee (m/f/d) for our point of sale at the Port Of Tallinn. You will be responsible for the day-to-day management of your shift, supporting the shop team and ensuring smooth operations.

About the Role

• Providing high-quality service to passengers, including assistance with boarding, transfers, ferry check-in, travel disruptions (e.g. delays), and offering clear travel information in Estonian and English
• Selling FlixBus tickets at the station and online (for example via mobile devices), and entering offline bookings (e.g. TPilet, Matka-Huolto) into the Flix system using external platforms, reports, and Excel
• Managing reservations for operational needs (e.g. ferries, TPilet, Matka-Huolto), including creating bookings in service providers' extranets, adjusting them in case of delays or changes, and communicating with passengers and partners when needed
• Handling the Lost & Found process: registering, matching, and returning lost items; communicating with clients and couriers; managing the portal according to internal procedures
• Managing ferry slot reservations for different markets (e.g. English Channel), including slot allocation, responding to operational changes, and rebooking via extranets, Excel, and email
• Supporting smooth station operations: coordinating with dispatchers and station teams during check-in, assisting drivers with mobile apps and ticket control and helping ensure correct luggage handling and passenger flow
• Conducting on-board inspections to check ticket validity, cleanliness, and presence of required equipment (e.g. phones, printers, seat markings), and helping resolve any issues to meet FlixBus quality and safety standards
• Inspecting bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards and coordinating updates, replacements or repairs when needed

About You

• Fluent in Estonian and English, both written and spoken
• Ukranian or Russian language verbal skills is a plus
• Previous experience in customer service, transportation, logistics or administration
• Organizational skills and attention to detail, ability to manage multiple tasks in a dynamic environment
• Strong verbal and written communication skills
• Problem-solving ability and resilience under pressure
• Strong computer literacy, including solid skills in Excel and other digital tools
• Willingness to work according to a shift schedule established with the team, which may include evenings, weekends, or early mornings

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!