We're looking for a motivated and driven Agent Shops and Stations (On-site) (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

Your Tasks – Paint the world green

1. Customer support:

• Be the face of our brand in the UK's busiest coach station;
• Represent FlixBus UK to our growing customer base and support us in becoming the UK's largest coach network.
• Play a part in every customers experience with us, by assisting them with a smooth start to their journey.
• Provide help and advice to existing & potential customers with any ticketing queries.
• Be the voice on the ground for FlixBus in regard to operational updates, cancellations, or delays.
• Sell tickets and upsell Flix addons to passengers in the station.

2. Departure checks:

• Provide our Flix Drivers with support in providing a great customer experience through carrying out ticket checks & check ins.
• You will be able to directly influence the quality & performance of the customer journey through carrying out audits & quality checks of the vehicles before they depart.

3. Situation management:

• Be a key player in developing our partnership with the TFL coach station staff, by coordinating live departures and supporting in the smooth flow of passengers through the station.
• Be the guiding mind in response to incidents, cancellations and delays that occur, to ensure our customers are fully informed & are able to continue with their journey as smoothly, and to cause as little disruption to the network as possible.

Your Profile – Ready to hop on board

• You love providing great customer service.
• Ability to deal with difficult situations whilst remaining professional at all times.
• Excellent communication skills.
• We provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00.
• You thrive in high pressure, fast moving and dynamic environments.
• You are proactive, motivated, autonomous and have a desire to grow with a business.
• You have experience of working in a customer facing role.
• You are able to prioritize key tasks and make decisions quickly on sometimes, limited information.

Our Perks – More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.​
• Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
• We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
• Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

The following video shows our amazing success story: