At Aleph Alpha, we are shaping the future of AI with European values at the core. The heart of our product is developing cutting-edge generative AI solutions with a strong emphasis on sovereignty, ethical development, and societal benefit. Our generative AI offering empowers businesses, governments, and individuals to achieve their full potential.

Mission of the role

Build and scale Aleph Alpha's Enablement and Academy function end to end. Deliver high impact external customer education for Aleph Alpha’s GenAI solutions while driving internal onboarding, L&D, and sales enablement. Lead and grow a team that creates adoption, customer health, and measurable internal enablement.

Scope of the role

• Reports to VP Customer Experience

• Leads a team of 6 from day one

• Mix of responsibilities: 60 percent external client enablement, 30 percent internal onboarding and L&D, 10 percent sales enablement

• Close partnership with Value Engineering, Product, Delivery and Sales teams

Your Responsibilities

External Client Enablement

• Build and scale a client facing enablement offering covering GenAI skills development, market education and training on Aleph Alpha solutions and research innovations

• Develop skill-based and persona-based enablement paths that can be tailored to different customer contexts

• Drive customer adoption and customer health through targeted, data driven enablement

• Create repeatable playbooks to support enablement for custom applications and large-scale enterprise rollouts, and support Value Engineering in designing tailored adoption plans and enablement offerings to customers

Internal Onboarding and L&D

• Own companywide onboarding for new hires across technical and non-technical roles

• Drive role-based and skill-based learning paths for internal teams

• Own the company wide L&D budget and ensure maximum value generated by L&D programs

• Partner with leaders across the entire organization to define capability needs and close skill gaps

• Establish standards for training quality, learning assets and internal documentation

Sales Enablement

• Equip AEs and Value Engineers with pitch ready content, talk tracks and competitive positioning

• Run targeted sales training on our platform, methodologies and product updates

• Maintain a structured enablement calendar for the GTM organization

Academy Platform and Content

• Own the Aleph Alpha Academy platform, content roadmap and quality standards

• Ensure programs deliver measurable ROI and support Aleph Alpha's strategic objectives

• Oversee the Academy's tech stack, implementing advancements to maintain industry-leading learning standards

Leadership and Scaling

• Lead, coach and develop a team of 6 based in Heidelberg or Berlin

• Define operating models, production workflows and an efficient content lifecycle

• Scale the team in line with company growth while maintaining a lean setup

• Establish an internal community of experts that contribute to content and training delivery

Your Background

• Fluent in German and English languages

• Strong experience in customer/partner education, Customer Success, Solution Engineering, Digital Customer Experience or related field within technology or software industries.

• Proven track record in leading and developing high-impact learning programs and teams.

• Experience launching or scaling learning platforms or academies from early stage

• Strong strategic planning, communication, and relationship-building skills, with the ability to influence and collaborate across all levels of the organization.

• Data-driven mindset with a proven ability to measure and optimize program effectiveness.

• Proven experience in tech enablement with a track record of building and scaling internal and external programs

• Strong understanding of GenAI or adjacent technologies or the ability to ramp up fast

• Confident delivering presentations and trainings to customers including executives

• Experience leading a team and working cross functionally in a fast-moving environment

What you can expect from us

• Become part of an AI revolution!

• 30 days of paid vacation

• Access to a variety of fitness & wellness offerings via Wellhub

• Mental health support through nilo.health

• JobRad® Bike Lease

• Substantially subsidized company pension plan for your future security

• Subsidized Germany-wide transportation ticket

• Budget for additional technical equipment

• Flexible working hours for better work-life balance and hybrid working model

• Virtual Stock Option Plan