Overview:

We are seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. As the Customer Success Manager, you will be a pivotal link between Aleph Alpha and our clients in the public sector, ensuring their success in deploying Aleph Alpha’s software by maximizing the value they receive from our solutions. You will be the person to make sure that GenAI adoption in Germany's public sector will go smoothly.

Your responsibilities:

• Build and maintain strong, long-lasting relationships with our clients, becoming a trusted advisor and advocate for their needs.

• Onboard new clients effectively, guiding them through the implementation process and ensuring a smooth transition to our solutions.

• Support customers during the solution deployment and activation process. Be the first contact to our customers for their project plans, execution steps and desired business value definition.

• Understand clients' business objectives and tailor our solutions to meet their specific needs, providing ongoing guidance and support.

• Proactively drive customer retention through identification of opportunities for clients to optimize and expand their use of our products and services.

• Serve as the primary point of contact for client inquiries, issues, and escalations, working closely with internal teams to address and resolve them in a timely manner.

• Develop and deliver regular reports and presentations to clients, showcasing the value and impact of our solutions on their business goals.

• Collaborate with the sales and product development teams to relay client feedback and contribute to the enhancement of our AI offerings.

Your profile:

• Proven experience in a customer-facing role, preferably as a Customer Success Manager or similar position within the tech industry.

• Experience with the public sector, its rules, regulations, and laws and how those affect our product offering.

• Experience in managing complex customer projects with large high-touch and tech-touch customers.

• Strong understanding of artificial intelligence and data engineering concepts and applications.

• Exceptional communication, interpersonal, and negotiation skills.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Demonstrated track record of driving customer success and satisfaction.

• Fluency in English and German are required.